Affordable and reliable
delivery for your business.

Focus on your business, and leave the deliveries to us. We ensure your parcels reach your customers quickly and reliably across Nairobi - every day.

10+
Businesses served
73+
Packages delivered
KSh 26025+
Value moved monthly

Everything your
business needs to deliver.

01

Parcel Delivery to
Collection Points

Sellers drop off packages at local agents, and we deliver them to the destination agent. Customers are notified when their order arrives, so they can collect it conveniently — fast and reliable.

02

Payment on Delivery for Your Customers

Offer your customers the option to pay only when they receive their order — at the destination agent or doorstep. This makes buying flexible, safe, and convenient without requiring upfront payment.

From request
to collection.

  1. 01

    Request Delivery

    Schedule your delivery quickly through our app or website — just provide the parcel details and destination.

  2. 02

    Pay for Delivery

    Pay for the delivery online securely, or choose payment on delivery if you prefer.

  3. 03

    Drop Off at Nearest Agent

    Take your parcel to the nearest local agent. They act as the starting point for your delivery.

  4. 04

    We Deliver to the Destination Agent

    Our team collects the parcel from the sender's agent and transports it to the destination agent near the recipient.

  5. 05

    Customer is Notified & Picks Up

    The recipient receives a notification once the parcel arrives and can collect it at their convenience.

Simple,
transparent pricing.

No hidden fees. The price you see is the price you pay.

CBD Delivery Either point within CBD
KSh 150

Applies when the pickup or drop-off point is located within the Central Business District.

Out of CBD Both points outside CBD
KSh 200

Applies when both the sender and recipient agents are located outside the Central Business District.

Payment on Delivery for Your Customers

We can help collect payment from your customer and remit it to you. A small processing fee applies per order.

+ KSh 30

Example: an out-of-CBD delivery with Cash on Delivery costs KSh 230 total.

Ready to start
delivering?

Join hundreds of businesses already delivering with Oro. Set up takes less than five minutes.

Common
questions.

What items do you deliver?

We deliver non-perishable, small-to-medium items such as cosmetics, clothing, shoes, and similar products that meet our delivery guidelines.

What we don't deliver

  • Cash or money
  • Food, flowers, or groceries
  • Explosives, ammunition, or flammable items
  • Electronics — phones, laptops, TVs, microwaves, etc.
  • Pets, ashes, or human remains
  • Bulky or very heavy items — large suitcases, big boxes, oversized pillows
  • Fragile items — delivered at the sender's risk. Use proper packaging such as bubble wrap and consider opting for doorstep delivery.
What should I do if my package is damaged or tampered with?

If your package arrives damaged or the packaging looks tampered with, report it immediately to our customer service team via DM, WhatsApp, or phone — while you are still at the pickup agent. Please include a photo of the package in your report.

Please note that fragile items are delivered at the sender's risk. Oro is not liable for damage to fragile products.

How long does delivery take?

Most deliveries within Nairobi are completed same day or within 24 hours, depending on the time the parcel is dropped off at the agent. You and your recipient will receive notifications at each stage so you're never left guessing.

How does Cash on Delivery work for sellers?

When a customer pays cash at the agent or on doorstep delivery, Oro collects the payment on your behalf and remits it to you promptly. You get visibility into every transaction through your dashboard, so your records are always up to date.

We're here
to help.

Have a question or need support? Reach us directly — we respond fast.