Focus on your business, and leave the deliveries to us. We ensure your parcels reach your customers quickly and reliably across Nairobi - every day.
Sellers drop off packages at local agents, and we deliver them to the destination agent. Customers are notified when their order arrives, so they can collect it conveniently — fast and reliable.
Offer your customers the option to pay only when they receive their order — at the destination agent or doorstep. This makes buying flexible, safe, and convenient without requiring upfront payment.
Schedule your delivery quickly through our app or website — just provide the parcel details and destination.
Pay for the delivery online securely, or choose payment on delivery if you prefer.
Take your parcel to the nearest local agent. They act as the starting point for your delivery.
Our team collects the parcel from the sender's agent and transports it to the destination agent near the recipient.
The recipient receives a notification once the parcel arrives and can collect it at their convenience.
No hidden fees. The price you see is the price you pay.
Applies when the pickup or drop-off point is located within the Central Business District.
Applies when both the sender and recipient agents are located outside the Central Business District.
Payment on Delivery for Your Customers
We can help collect payment from your customer and remit it to you. A small processing fee applies per order.
Example: an out-of-CBD delivery with Cash on Delivery costs KSh 230 total.
Join hundreds of businesses already delivering with Oro. Set up takes less than five minutes.
We deliver non-perishable, small-to-medium items such as cosmetics, clothing, shoes, and similar products that meet our delivery guidelines.
What we don't deliver
If your package arrives damaged or the packaging looks tampered with, report it immediately to our customer service team via DM, WhatsApp, or phone — while you are still at the pickup agent. Please include a photo of the package in your report.
Please note that fragile items are delivered at the sender's risk. Oro is not liable for damage to fragile products.
Most deliveries within Nairobi are completed same day or within 24 hours, depending on the time the parcel is dropped off at the agent. You and your recipient will receive notifications at each stage so you're never left guessing.
When a customer pays cash at the agent or on doorstep delivery, Oro collects the payment on your behalf and remits it to you promptly. You get visibility into every transaction through your dashboard, so your records are always up to date.
Have a question or need support? Reach us directly — we respond fast.